Return & Refund Policy
We Offer a 14-Day Satisfaction Guarantee
At Rep Ladies, customer satisfaction is extremely important to us. Please review our Return & Refund Policy carefully before placing an order.
Terms of Returns
To be eligible for a return, the item must be in the same condition as received, unused, unworn, with all original tags attached and in its original packaging.
You must also provide the order confirmation or proof of purchase.
When Can You Return an Item?
Returns are only accepted under the following circumstances:
- You received a damaged or defective item
- You received the wrong item (wrong style, size, or model)
As we provide actual product photos, detailed descriptions, and videos prior to purchase, we do not accept returns for reasons other than those listed above.
Exceptional cases may be considered at our discretion.
If the item is confirmed to be correct, functional, and as described, no refund request will be accepted.
When Will Your Refund Be Credited?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method
- Please allow 3–7 business days for your bank or payment provider to process and post the refund
Who Bears the Return Shipping Costs?
- Return shipping costs are fully borne by the buyer
- In approved exchange cases, Rep Ladies will cover all shipping costs for sending the replacement item
How to Initiate a Return or Refund
To request a return or refund, please contact our customer support team, available 24/7.
If you are unable to reach us immediately, kindly leave us an email and our team will respond as soon as possible.
Customer satisfaction is indispensable to us.
PayPal Payments
Please Contact Us First
If you experience any issues with your purchase, please contact Rep Ladies before opening a PayPal dispute so we can determine the most appropriate solution.
PayPal Protection Notice
PayPal offers buyer protection; however, certain item classifications may not be covered.
To ensure the best possible outcome, please contact us directly before escalating the issue.
Important Notice
When opening a PayPal dispute, please do not reference replicas or similar terminology.
Kindly state that you purchased a regular fashion item to avoid unnecessary complications.